Are you just as passionate about bringing value to colleagues and customers as you are about working with cutting-edge SaaS software for the e-commerce industry? Then Apptus could be just the right company for you.

Apptus is a fast-growing and fast-moving SaaS company, that allows retailers to provide an easy way for online shoppers to find relevant products. This includes developing functionality such as search and recommendations using advanced AI and speed-optimized algorithms. We work with many of the leading e-commerce companies in the Nordics and beyond. In December 2021, Apptus joined forces with Voyado. This means that we now are a company of 200 + colleagues on an exciting journey together! Here you will be part of a fun and motivated tech company, and part of a completely new department that is being designed!

The role and the team

Apptus is growing and we are happy to announce our search for a new colleague to join our IT department in Lund! As an IT Support Engineer, you will be a key player when it comes to delivering outstanding internal support for the organization and its employees, as well as the internal infrastructure. You will also be responsible for client installations and on- and off- boarding of employees. An important part of the work is to develop documentation and processes going forward, as well as to participate in the development and operation of the internal IT environment, both in the form of projects and further development of existing systems.

You will be a part of an IT department consisting of six other colleagues, but that will double its size during 2022. You will report to our Head of IT Support, a person that you will be working closely with and get the support you need to succeed in your role.

Key Responsibilities

• Answering support queries via a ticketing tool, phone, and email.
• Maintain a high degree of users’ service for all support queries and adhere to all service level agreements.
• Following the evolution of all aspects: documentation and the proper processing of the ticketing operation.
• Attend daily and weekly team meetings and update open issues and escalations.
• Monitor the alerts generated by the servers and ensure proactive measures are taken to prevent any major hardware failure.
• Log incidents and maintain records of all calls from users using the designated tool.

We are looking for someone with

• Education: At least two years YH level in system science, network administration, data science or similar.
• At least 2-3 years’ experience of 1st / 2nd Line IT support.
• Languages: Swedish and English business level.
• Good computer skills and great interest in IT and technology.
• Good knowledge in installation, administration and troubleshooting of computers and servers.
• Good knowledge of networks and infrastructure.
• Good knowledge of AD, DNS, MacOS, Windows and Office 365.

It is an advantage if you have previously worked with AWS / Google Cloud / Azure.

Some more practical information

• This is a full-time position, and we want you to start as soon as possible.
• This position is based in Lund, although we have a flexible working culture.

As a person

To be a successful IT Support Engineer, you are a service-minded person with good communication skills who takes great responsibility for your work. You are flexible and enjoy working independently, but you also value teamwork and thrive when working with others. We are happy to see that you have a great interest in what you work with and are willing to develop within your professional role. We also think that you are analytical, and solution-oriented in your work.

About Apptus

You will be part of an extremely exciting journey in redesigning the customers’ experiences in the retail market, for businesses that have both online and in-store offerings. We want to make the leading product in Europe's retail and e-commerce space, and together with our customers we are well on our way. We are extremely dedicated to this task, and at the same time we ensure that everyone is happy in their work. The work environment at Apptus is characterized by honesty and professionalism across all departments, topped by a big scoop of friendliness. You will have plenty of room to grow in a creative work environment where personal development is as obvious as high competence. Does this sound like something for you?

Well, don’t hesitate to apply. Now!

Come join us

If you wish to be a part of our dynamic and growing team, send us your details through the application form as soon as possible. Please note that we will be interviewing continuously, which means that we might be closing the ad if we find the right candidate.