Junior Customer Success Manager

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Are you just starting out in your career and looking for a customer-based job in a fun and motivated tech company? This could be the job for you! We are searching for someone with an interest in the tech industry and someone that wants to learn more about e-commerce, development and implementation. In this position you will have the opportunity to work directly with customers in different sectors, such as lifestyle, fashion, food, home goods, and much more! You will be working with an incredible team and have an amazing opportunity to grow and work on your professional development!

 

The role and the team

Apptus is growing, we are happy announce our search for a new colleague to join us at our headquarters in Lund. As a Junior Customer Success Manager, you will be a part of our Customer Success team. In this role, you will help our existing customers with support for day-to-day questions and have responsibility for the smaller accounts.

As a junior customer success manager, you will also be responsible for onboarding and implementation for some of the new customers. This would be in close collaboration with the expert services team at Apptus or external partners that is more involved in the technical process. You will also demonstrate success and statistics to our customers by measuring and analyzing KPIs, identifying cases, and playing a part in analyzing and conveying them successfully. You will also have further training in Apptus apps and functions with customers.

For the right candidate, there are opportunities to grow into a more senior Customers Success Manager-role, where you will take more responsibility for larger accounts.

Key Responsibilities

  • Serve existing customers with support for day-to-day questions based on the latest best practices and available tools.
  • Routinely contact customers and suggest improvements to existing implementation.
  • Work together with colleagues sharing, documenting, and updating them on the best practices used.
  • Monitor and log customer activities using relevant tools.
  • Play an active part in onboarding and implementation to some of our new customers.

We are looking for someone who has:

  • Experience in customer support in a technical environment.
  • Experience handling multiple customers simultaneously.
  • Experience of building value proposition to customers in a business environment.
  • Languages: Business level Swedish and English.
  • Education: information technology or equivalent technical education.

Some more practical information:

  • This is a full-time position, and we want you to start as soon as possible 😊
  • This position is based in Lund, but we have a flexible working culture.
  • When the world gets back to normal, it is a requirement to be able to travel 1-2 days/ month (often in Scandinavia)

As a person, you are…

  • A social and curious person, eager to learn new things!
  • Service-oriented with the ability to build trust with customers.
  • A team player that values teamwork and thrives when working with others.
  • Structured with the ability to prioritize and plan effectively.

More about Apptus

Apptus brings more than 15 years of delivering cutting edge eCommerce solutions. We simply help retailers and brands around the world to better guide, advise and inspire shoppers along the customer journey. We strongly believe in the power of automation - utilising AI and Machine Learning, to reach both operational efficiency for merchandising teams to achieve business goals, as well as delivering more relevant online shopping experiences to their customers. By providing our flagship product eSales, we make sure that our customers have access to all this in a single, unified solution covering site Search, Navigation, Recommendations, Content/Ads and Email Recommendations.   

With a rapidly growing client base across the globe, Apptus is headquartered in Lund, Sweden with sales offices in London and Munich. At Apptus, we find our passion by being curious and by solving real-life customer challenges through constant innovation. The work environment at Apptus is characterised by honesty and professionalism across all departments, topped by big scoop of friendliness. 

Does this sound like something for you? 

 😃 Well, don’t hesitate to apply. Now! 

 

 

Or, know someone who would be a perfect fit? Let them know!

Lund

Trollebergsvägen 5
222 29 Lund Directions hello@apptus.com +46 46 270 41 00 View page

Perks 💜

In addition to the fact that we have wonderful employees, a fantastic product, we also have good benefits.

  • 🕐 Flexible working hours

    We value work-life balance highly.

  • 💜 Health insurance

    We offer health insurance through Länsförsäkringar Skåne.

  • 💪 Wellness hours & grant

    We offer you to exercise 2 hours per week during working hours, and a generous wellness grant to choose your favourite gym or activity. Bringing a colleague creates a perfect opportunity to get to know each other more.​

  • 🍰 "Fredagsfika"

    Every day you can enjoy amazing coffee and free fruits. And on Fridays, we wrap up the week by enjoying something yummy together.

Teamwork - Dreamwork - 🎉


  • When we reach our goals, this is noticed with bravura. Over the years, we have made several trips, such as Prague and ski trips in Austria and Sweden.

  • Spontaneous After Work is something that we are good at, and also other team activities.

  • At Apptus we believe in value. We value our customers, we value our product but most of all, we value the people who work here. We've chosen to call them:  Apptusians. 

  • We aim to develop people by giving them the opportunity to develop themselves, by surrounding them with stunning colleagues and exciting challenges.

  • And we believe that one of the keys to enjoying work is having fun!

Already working at Apptus?

Let’s recruit together and find your next colleague.

email
@apptus.com
  • Alexander Garpeus
  • Andreas Björklund
  • Andreas Lindgren
  • Andreas Olsson
  • Andrew Clark
  • Anna Liffner
  • Axel Ryltenius
  • Beatrice Drott
  • Björn Brodén
  • Björn Hjorth
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